The regulated law firm or claims management company has been instructed by the potential complainant.
It is the responsibility of the of the regulated company to take the instructions and complete their terms of business/money laundering requirements/letters of authority with the complainant.
FS Claims-UK is then commissioned to investigate the circumstances, merits, or foundation of the claim, and the Review Form will be required to be completed and uploaded along with any relevant information and documentation.
If it is in the opinion of the regulated entity after the initial assessment, that there is not a valid complaint/claim, then the regulated entity will let all parties know of their decision.
However, If it is in the consideration of the regulated entity, that there is a potential claim, and further evidence about the cause and nature of the claim is required, then the potential complaint case is again referred to FS Claims-UK who will request completion of the further Evidence Form and request any additional information or documentation.
Any representation to any financial institution will be from the regulated entity.
FS Claims-UK Ltd does not form a contract with any private individual or claimant, and does not have any intention to pursue any claim after investigating the circumstances, merits or foundations of the claim.
It is the regulated entity that provide the representation and processes the claim against the appropriate company/party or involve the relevant authorities and/or the courts.